Valve has begun sending reservation emails to players who signed up for the Steam Controller, which sold out within a day of its launch, leaving many waiting for restocks [1, 2]. Players receiving these emails have until May 18 to complete their purchase or risk losing their reservation [1, 2].
Steam Controller reservations opened on May 8 at 9:59 a.m. PST, immediately selling out due to high demand [1, 2]. Valve announced it had 'knobs' or capacity adjustment mechanisms ready to speed up getting controllers to customers [1, 2].
Users on social media reported that the reservation emails are arriving in a seemingly inconsistent or non-sequential order [1, 2]. Some players who reserved exactly at 9:59 a.m. on May 8 have yet to receive their emails. Possible reasons for delays include inbox filtering, shipping issues, or problems on Valve’s systems [1, 2].
One Reddit user, SideOfBurgers, expressed excitement, saying "ITS HAPPENING EVERYONE, STAY CALM!" in English and "家人们，真的来了！都冷静点！" in Chinese [1, 2]. Another user, CaptainHppo, showed frustration with "See you next year, we are cooked" and "明年见吧，我们彻底没戏了。" [1, 2].
Players who have not yet made a reservation must join the waiting list to be eligible for future controllers [1, 2]. Valve aims to fulfill reservations as quickly as possible to address the strong demand.
The deadline for completing purchases from reservation emails is May 18. Customers who do not finalize their orders by then will lose their reserved spot.
