Flight delays, cancellations, and schedule changes have disrupted AirBorneo services across Sabah and Sarawak since June 5, 2026, caused by operational and maintenance issues including multiple aircraft undergoing repairs and crew scheduling challenges [1, 2, 3, 4].
The Civil Aviation Authority of Malaysia (CAAM) is closely monitoring the situation to ensure AirBorneo complies with safety standards and consumer protection rules [1, 2, 3, 4]. CAAM emphasized that safety remains the highest priority and reminded AirBorneo to adhere to the Malaysian Aviation Consumer Protection Code 2016 (MACPC) in treating affected passengers fairly. "AirBorneo is reminded to take all reasonable measures to minimise inconvenience to affected consumers and to ensure compliance with its obligations under the MACPC while maintaining the highest standards of operational safety," CAAM said [1].
AirBorneo issued an advisory on June 8 warning passengers to expect delays, cancellations, and schedule adjustments in coming days due to these issues [1, 2].
Passengers affected by the disruptions are advised to check updated flight status before traveling and to contact AirBorneo for assistance or alternate arrangements [1, 2, 3, 4]. Under MACPC, airlines must provide timely, accurate information on the reasons for delays or cancellations and options available, including care such as meals, accommodation, communication facilities, re-routing, or refunds depending on disruption duration [1, 2, 3, 4].
CAAM urges passengers to first seek resolution through AirBorneo's official customer service, which "are required to address consumer concerns promptly and provide clear guidance on the available remedies and next steps," CAAM stated [4]. If dissatisfaction persists or complaints remain unresolved, passengers may escalate to CAAM via their FlySmart website, email, or hotline [1, 2, 3, 4].
CAAM will continue monitoring AirBorneo’s compliance with operational safety standards and consumer protection regulations as flight disruptions continue to affect service in Sabah and Sarawak [3, 4].
