The Ministry of Health (MOH) announced it will revoke the nursing home licence of Windsor Convalescent Home effective October 30, 2026, due to repeated serious and systemic lapses in resident safety, clinical care, and infection control practices [1, 2].
Windsor Convalescent Home operates a 45-bed nursing home at 369 Pasir Panjang Road. Twenty-five residents must relocate within the four months before licence revocation, as the MOH said the timeline "takes into consideration the time required to transfer current residents of Windsor Convalescent Home to other nursing homes" [2, 3, 4, 5].
Audits revealed failures including poor medication management, such as use of expired medicines, inadequate resident reviews, inadequate basic care and nutrition, expired food ingredients, and poor infection control [2, 3, 4, 5]. A Ministry spokesman said, "There were extensive non-compliances, indicating serious and systemic lapses in resident safety, clinical and nursing care, and infection control practices" [3].
An April 2026 MOH audit found repeated violations and non-sustained corrective actions dating back to audits in December 2024 and April 2025 [3, 4, 5]. Despite being placed under close monitoring, lapses persisted [3, 4, 5].
MOH deployed an interim care team to Windsor Convalescent Home on June 18, 2026, to protect resident care during the transition [1, 2]. Families of residents, some wheelchair-bound, expressed distress after learning of the licence revocation through media coverage instead of direct communication [3, 4, 5].
The Ministry is investigating the home’s key office holders under the 2020 Healthcare Services Act for governance and oversight failures [3, 4, 5].
The licence revocation will formally end Windsor’s operations as a nursing home at the end of October 2026, with resident relocation to be completed by that date [1, 2].
